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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500

Moon Palace Nizuc offers 5-star accommodations with all-inclusive options, featuring a vast gourmet selection of restaurants and bars. The resort includes a stunning beachfront, a world-class AWE SPA, and entertainment options for all ages.

Rooms & Amenities

Rooms at Moon Palace Nizuc are air-conditioned and provide modern amenities such as flat-screen TVs, minibars, and private indoor hot tubs. Each of the 709 rooms includes premium bedding and laptop-compatible safes.

Dining Options

Dining options include a range of cuisines from Mexican to Asian at on-site restaurants. Guests can enjoy themed dining experiences and 24-hour room service, ensuring diverse culinary experiences throughout their stay.

Leisure & Entertainment

The resort offers two outdoor swimming pools, a fitness center, and recreational activities like ziplining and ecotours. Entertainment options include daily activities, karaoke nights, and concerts featuring popular musicians.

Services & Location

Business amenities include a 24-hour business center and concierge services, providing guests with support during their stay. Moon Palace Nizuc is located 13 km from Cancún International Airport, with options for airport transfers.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Deluxe Ocean Front Kids & Teens
2 persons
45 m² 
1 King-size bed
Shower
Coffee machine
Superior Deluxe Garden View Kids & Teens
2 persons
45 m² 
1 King-size bed
Shower
Coffee machine
Superior Deluxe Ocean View Kids & Teens
2 persons
45 m² 
1 King-size bed
Shower
Coffee machine
Superior Honeymoon Suite Ocean Front King Size Bed
2 persons
45 m² 
1 King-size bed
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Alfredo V. Bonfil 19.1 km
Airports
Cancun (CUN) 12.4 km
Isla Mujeres (ISJ) 40.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Snorkelling
  • Canoeing
  • Cycling
  • Tennis court
  • Golf course
  • Billiard tables
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Solarium
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Public Bath
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock
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Location

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500
Map view
Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500
Nearby
Event hall
Moon Palace Arena
460 m
Restaurants
Momo
320 m
Moon Palace Complex Adjacent to lobby
La Gondola
250 m
Carretera Cancun-Chetumal
Bugambilias
290 m
Carretera Federal 307 Km 340 Moon Palace
Palapa Fragata
320 m
Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort
Manglar Buffet Restautant
600 m
Carretera Cancun-Tulum Km. 36.5 Moon Palace Golf Resort & Spa

Reviews and Ratings

Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.3
8.3/10 based on 157 reviews
Harry
United States, February  2025
6.0/10

I had a mixed experience at the hotel. The spacious and clean rooms were a definite highlight, but the aggressive upselling tactics from the staff were off-putting. The dining options were limited, and I found it a bit frustrating that amenities like the hobie cat sailboats were insufficient for the large number of guests. Overall, while the cleanliness and room comfort were impressive, the service approach and dining experience could certainly be improved.

Rooms
9.0
The rooms were spacious and impeccably clean, providing a comfortable retreat during my stay.
Service
5.0
The staff were friendly but the upselling attempts were excessive and felt persistent, which detracted from the overall experience.
Location
Dining
5.0
Dining was a letdown with limited breakfast offerings, and the quality didn't meet my expectations.
Facilities
6.0
The facilities offered a nice environment, but the lack of sufficient hobie cat sailboats for guests was disappointing.
William
United States, December  2024
6.8/10

I had a mixed experience at this resort. The rooms were spacious and spotless, and I appreciated the gift bag, but the price seemed high for similar accommodations elsewhere. While the staff were generally friendly, at times their approach felt overly aggressive, especially with the upselling tactics. On the bright side, the amenities were impressive, providing a range of options for relaxation and fun.

Rooms
8.0
The rooms were spacious and clean, though I wasn't sure the added cost was justified compared to other suites.
Service
5.0
The staff were friendly, but their persistent upselling felt excessive and lacked transparency.
Location
6.0
The location was fine, but I felt frustrated that there were only two hobie cat sailboats available for such a large resort.
Dining
Facilities
8.0
The amenities were quite impressive, offering various options for relaxation and enjoyment.
Richard
United States, December  2024
6.4/10

I had an overall pleasant stay at the hotel. The rooms were spacious and tidy, and I appreciated the complimentary gift bag. However, I did find the service a bit overwhelming, as they were quite persistent in trying to upsell various offerings. The location offered a nice atmosphere, but it was somewhat limited in terms of activities available. Dining was decent but could use more variety. Overall, it's a comfortable option, yet some aspects need improvement.

Rooms
8.0
The rooms were spacious and clean, pretty much the same as any other suite but with a little extra touch thanks to the gift bag.
Service
5.0
I found the service to be a bit aggressive and persistent, especially regarding upselling memberships, which made me feel uncomfortable at times.
Location
6.0
While the hotel was situated in a great area, the activities available were quite limited, especially with only two hobie cat sailboats for the entire resort.
Dining
7.0
I enjoyed the local and international dishes, but I felt that the dining options could offer more variety, especially at breakfast.
Facilities
6.0
The facilities were nice overall, but I noticed some aspects like the limited sailing options could be improved to enhance guest enjoyment.
Clara
United States, December  2024
6.0/10

I had a mixed experience at the hotel. The rooms were spacious and clean, which was a definite highlight, but I found the service at the restaurant to be overly aggressive, trying to push time share memberships. While the dining had some mouth-watering dishes, my overall experience was dampened by the service. There were also limited facilities such as the number of hobie cat sailboats available, which was a letdown for a large resort.

Rooms
8.0
The rooms were spacious and clean, though I expected a bit more for the premium price.
Service
5.0
The service at the Delfin restaurant was excessive and aggressive, lacking transparency in their approach.
Location
6.0
The hotel is set in a large resort area but it felt overcrowded with limited options for activities.
Dining
7.0
The breakfast offered mouth-watering dishes, but it wasn't enough to make up for the overall dining experience.
Facilities
5.0
Facilities were underwhelming, especially with only two hobie cat sailboats available for a huge resort.
Francis
United States, October  2024
5.8/10

My stay at the hotel had its ups and downs. The rooms were spacious and clean, which I really appreciated. However, the service was a bit overwhelming with the constant push to join a timeshare. While the dining offered some fresh Mediterranean options, breakfast could use more variety. Overall, given the price, I was expecting a little more balance between the various aspects of my stay.

Rooms
7.0
The rooms were spacious and clean, but felt quite standard for the price I paid.
Service
5.0
The service was friendly, but I found the upselling for the timeshare quite excessive and aggressive.
Location
6.0
I felt the location could have benefited from better amenities, especially since there were only two hobie cat sailboats available for such a large resort.
Dining
5.0
The dining experience included some fresh Mediterranean dishes; however, breakfast options were quite limited.
Facilities
6.0
The facilities seemed nice overall, but I was disappointed in the limited water sports options given the size of the resort.
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Rooms and Guests2 Guests, 1 Room